LawPRO adopts GhostDraft CCM

Last updated: June 9, 2023 | 3 min read

TORONTO, May 16, 2014 – GhostDraft, an innovator in document automation and customer communications management, today announced that Lawyers’ Professional Indemnity Company (LawPRO), a Canadian insurance company providing errors and omissions insurance to lawyers in the province of Ontario, has implemented GhostDraft software to standardize and shorten the process for creating customized claim documents.


The Situation

As a provider of liability insurance for lawyers, all of LawPRO’s claims are related to legal cases and require processing by experienced claims professionals, almost all of whom are lawyers. This personnel spends a significant amount of time creating correspondence. The streamlining and standardizing document production can pay dividends in reduced time and cost.


“We needed a system that standardized our claim letters while allowing our claims professionals to personalize each letter for the specific situation. We wanted this to be a fast and simple process so we could free our claims professionals to focus on the more substantive elements of the claim handling function,” said Jack Daiter, Vice-President, Primary Professional Liability Claims, at LawPRO.


About the Integration

GhostDraft enables LawPRO to quickly create standardized correspondence templates with common content shared across documents. LawPRO can now control messaging while giving claims professionals the flexibility to create a situation-specific letter for any client.


“GhostDraft is easy to use. I came up to speed quickly and have already built a substantial library of document templates. It’s a more efficient system with more flexibility than our old copy-and-paste process,” said Donna Pellicori, Administration Manager at LawPRO.


LawPRO’s template library is stored in the cloud, while all of its corporate data stays on LawPRO servers in-house. The templates have been integrated with the company’s new claims system front end. Correspondence is created automatically from within the claims workflow. This has reduced the involvement of claims administrators and cut the time required to generate correspondence.


“We continue to see insurers investing time and resources to modernize core systems while overlooking the document automation component. LawPRO recognizes the importance of its customer communications and integrates GhostDraft with its claims system. This generates personalized correspondence,” said Kurt Jackson, Executive Vice President at GhostDraft.



About GhostDraft

Meet your customers’ changing needs with the leading digital engagement technology for top insurers. GhostDraft’s advanced customer communication and document automation solutions integrate into your business to create better experiences, greater efficiency and more agility across any platform. For more information, visit, email, or call 855-776-2016.


About LawPRO

Lawyers’ Professional Indemnity Company (LawPRO) is owned by the Law Society of Upper Canada and licensed to provide professional liability insurance and title insurance in numerous jurisdictions across Canada. Through its malpractice insurance program, LAWPRO insures about 25,000 practising lawyers in Ontario. They also provide them with risk and practice management programs to assist them in their law practices under the practicePRO banner. LawPRO’s TitlePLUS® title insurance program is available to more than 4,500 lawyers across Canada and Quebec notaries. This program will better meet their clients’ needs for professional legal advice and superior protection for their real estate transactions.

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