About GhostDraft

Innovating customer communications and document automation since 1984.


Years of pioneering digital communications


Insurance customers across the US


Companies leveraging GhostDraft worldwide


Empowered business users


Implementation success


Customer churn rate


We help organizations like yours build and retain strong customer connections while also reducing compliance risks and boosting speed to market. Find out how our next-gen solutions can benefit your business today.

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Meet the GhostDraft Leadership Team

We’re led by a group who encourages new ideas, challenges our teams, and questions conventional thought to unlock innovation and creativity at every turn.

Wayne Toms

Wayne Toms


With over 15 years of executive leadership experience in the technology and media industries, Wayne combines a strong technical background with his passion for strategy to lead the GhostDraft business.

Mark Todes

Mark Todes

Executive Vice President, Projects

As Co-founder and EVP of Projects, Mark has a lifelong history working in the document automation industry, leading project management for all three generations of GhostDraft.

Peter Ottermann

Peter Ottermann


Peter has spent more than 20 years in product management and development, leading GhostDraft’s engineering teams while also driving continuous innovation across the GhostDraft suite.

Angie Winn

Angie Winn

VP, Business Development

Angie brings over 25 years of experience delivering customer communications and document automation solutions to US insurers. She also leads GhostDraft’s implementation and services teams.

Joanne Smith

Joanne Irvine-Smith

VP, Product Development

Joanne has more than 25 years of software design as well as development experience. Therefore, she brings deep expertise in product management, leading GhostDraft’s strategic direction and product roadmap.

Laurence White

Laurence White

VP, Sales

With over 20 years of experience in service delivery and sales, Laurence has developed a strong consultative approach to helping insurance organizations deliver critical communications that drive higher levels of consumer engagement.

Ed Beach

Ed Beach

VP, Sales

Ed has spent more than 20 years helping financial institutions select the right software products for their business. At GhostDraft, his focus is on bringing the most impactful products and services to the US life insurance industry.

Kim Cook

Kim Cook

VP, Strategic Alliances

Kim has spent most of her career implementing communications solutions for insurers. She brings extensive experience developing partnerships to drive new business opportunities. She manages relationships with our largest P&C core systems partners.

Rebecca Angell

Rebecca Angell

VP, Strategic Alliances

Rebecca brings over 20 years of software and consulting experience across multiple industries to the GhostDraft team. Her expertise in customer success, professional services, and partner marketing creates a winning combination for strategic partners and joint customers.

Our Values



Excellence is a commitment to greatness. It means striving to excel in every aspect of our business as well as approaching every challenge with a determination to succeed.

Correspondence / Marketing


Respect is a sense of appreciation for value as well as the process of honoring clients by exhibiting consideration for their needs.


Trust is a firm belief in the reliability, ability as well as truthfulness of our offering.


Teamwork means recognizing that the whole is greater than the sum of its parts. With that being said, we achieve it when we leverage our collective genius, skills, ideas and strengths to obtain exceptional results.


Continuous Improvement

Continuous improvement means never becoming complacent. Therefore, we are never satisfied. We constantly challenge the status quo in an effort to be better today than we were yesterday.

Never stop innovating

Stay ahead of the market by partnering with a CCM solution provider that’s always in touch. We continuously question the status quo and build solutions designed to keep our clients one step ahead of the ever-changing market.

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Ongoing Innovation

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