About GhostDraft
Innovating customer communications and document automation since 1984.
35+
Years of pioneering digital communications
65+
Insurance customers across the US
2,500+
Companies leveraging GhostDraft worldwide
20,000+
Empowered business users
100%
Implementation success
0%
Customer churn rate
1984
Getting our start
GhostDraft began in 1984 as one of the first document composition engines, driving our team to focus on advancing document management.
1994
Launching a second major version
Innovation continues as GhostDraft releases its second major version of CCM software, dedicated to empowering non-technical users to create complex documents easily.
2005
Creating our modern core solution
GhostDraft enhances its core solution and moves to the cloud to deliver one of the first cloud-based CCM solutions in the market.
2008
Getting incorporated
After great success, GhostDraft becomes an independent company, allowing the team to focus on CCM and document automation in the insurance industry.
2012
Going global
GhostDraft expands into North America with a focus on helping insurance carriers create better experiences, greater efficiency and more agility.
Future
Ongoing Innovation
We continuously invest in innovation, leveraging our insurance expertise to develop tools and processes that enable our clients to solve today’s problems and succeed in the world of tomorrow.
We help organizations like yours build and retain strong customer connections while reducing compliance risks and boosting speed to market. Find out how our next-gen solutions can benefit your business today.
Meet the GhostDraft Leadership Team
We’re led by a group who encourages new ideas, challenges our teams, and questions conventional thought to unlock innovation and creativity at every turn.
Wayne Toms
CEO
With over 15 years of executive leadership experience in the technology and media industries, Wayne combines a strong technical background with his passion for strategy to lead the GhostDraft business.
Mark Todes
Executive Vice President, Projects
As Co-founder and EVP of Projects, Mark has a lifelong history working in the document automation industry, leading project management for all three generations of GhostDraft.
Peter Ottermann
CTO
Peter has spent more than 20 years in product management and development, leading GhostDraft’s engineering teams and driving continuous innovation across the GhostDraft suite.
Angie Winn
VP, Business Development and Alliances
Angie brings over 25 years of experience delivering customer communications and document automation solutions to US insurers. She leads GhostDraft’s implementation and services teams.
Joanne Irvine-Smith
VP, Product Development
Joanne has more than 25 years of software design and development experience and brings deep expertise in product management, leading GhostDraft’s strategic direction and product roadmap.
Laurence White
VP, Sales
With over 20 years of experience in services delivery and sales, Laurence has developed a strong consultative approach to helping insurance and financial services organizations deliver on critical communications that drive higher levels of consumer engagement.
Our Values
Excellence
Excellence is a commitment to greatness. It means striving to excel in every aspect of our business and approaching every challenge with a determination to succeed.
Respect
Respect is a sense of appreciation for value and the process of honoring clients by exhibiting consideration for their needs.
Trust
Trust is a firm belief in the reliability, ability and truthfulness of our offering.
Teamwork
Teamwork means recognizing that the whole is greater than the sum of its parts. We achieve it when we leverage our collective genius, skills, ideas and strengths to obtain exceptional results.
Continuous Improvement
Continuous improvement means never becoming complacent. We are never satisfied. We constantly challenge the status quo in an effort to be better today than we were yesterday.
Never stop innovating
Stay ahead of the market by partnering with a CCM solution provider that’s always in touch. We continuously question the status quo and build solutions designed to keep our clients one step ahead of the ever-changing market.
Learn more
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Discover how GhostDraft can help you create better experiences, greater efficiency and more agility across any platform.
