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Customer Communications Management

Build strong customer connections, create operational efficiencies, drive cost savings, and minimize risk with the only true all-in-one CCM platform.

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CCM
Batch Forms

Empower business users to create and manage batch, on-demand and interactive forms and documents

Speed

Get to market faster with streamlined and automated communications production

Omnichannel

Deliver personalized, omnichannel, as well as an interactive experiences at scale

Single Platform

Control the customer experience across the entire organization with one intuitive platform

Fabrice Harel-Canada

Project Manager for People’s Trust

GhostDraft has empowered our non-technical users to significantly improve and standardize our customer correspondence by making it easy to design, test, and release new documents. What used to take days now only takes a couple of hours, thus making us better positioned than ever to communicate effectively with our insureds.
CCM
Omnichannel

Transform communications into engaging omnichannel experiences

Deliver hyper-interactive, responsive, and compliant digital communications with ease. GhostDraft makes it simple for business users to personalize communications with drag-and-drop business rules using natural language. Users can incorporate each customer’s preferences to generate and deliver correspondence in their preferred language, format, and channel. They can also optimize the same template for various devices and applications.

CCM
Single Platform

Streamline end-to-end communications on a single platform

Manage all of your communication needs - from design to delivery - on one centralized platform created for your entire organization. Collaborate with teams and also create customizable dashboards to track issues and project statuses. Standardize specification requirements to minimize errors and production inefficiencies. Build customizable workflows using drag and drop to automate and accelerate production and delivery processes.

CCM
All Inclusive

Ensure consistent and compliant communications across the customer journey

Collaborate with key stakeholders, such as compliance as well as legal teams, across the entire communications life cycle. Ensure compliance with brand standards as well as government regulations via automated review and approval alerts. Build and share content across multiple templates to simplify change control. Lock approved content and content positioning for consistency and compliance. Also automate history and content archiving.

Product Features

One platform to manage all your communication needs from end-to-end

GhostDraft’s intuitive platform offers an end-to-end communications management solution to increase retention rates, accelerate customer acquisition, reduce costs and also improve operational efficiency. Replace complicated code with easy clicks and drag-and-drop workflows to simplify the communication cycle as well as get to market faster.

  • Batch, on-demand, and interactive
  • Omnichannel output
  • Personalization using business rules
  • Business rules in normal language
  • Drag-and-drop template design
  • Preference management
  • Automated alerts
  • Customizable online dashboards
  • Bookmarks
  • Asset referencing and content sharing
  • Sentiment and content analysis
  • Content recommendations
  • Proofing and testing
  • HTML5 output
  • Style preservation
  • Concurrent editing
  • Personalized videos
  • Tasks and project manager
  • User-based roles with single sign on
  • Approval system
  • Content and design locking
  • Content auditing
  • Testing with sample or real data
  • Content multi-language support
  • Data capture
  • Web-based authoring environment
  • Web-based review portal
  • Upload and store multimedia
  • Standardized specifications requirements
  • Project and issue tracking
  • Automated archiving and versioning
  • Charts, graphs, forms and multimedia
  • Table of contents and dynamic numbering
  • Secure web services file submission
  • Web-based file submission
  • Automated batch and regression testing
  • Barcodes and QR codes
  • Chatbots
  • Business user orchestration
  • Effective dates
  • Data mapping and sourcing
  • Data virtualization
  • Test data management and editing
  • Secure web APIs
  • Encryption key management
  • Communications history
  • Common data model
  • Data enrichment
  • Encryption at rest and in-transit
See All Features

Get the competitive advantage with GhostDraft CCM

For over three decades, GhostDraft has helped insurers of all sizes optimize and scale personalized communications. Let’s find out what we can do for you.

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Related Offerings

LiveDocs

Introducing a new digital document format built for the modern world. Highly interactive, secure and web based, it’s the way forward for truly engaging customer communication.

Professional Services

From carrier-led implementation to full outsourcing, get flexible integration as well as professional services to boost speed to market for your unique project.

ISO Libraries

Leverage pre-packaged, compliant forms customized by our dedicated ISO team to get new or updated product lines to your customers in record time.

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