GhostDraft Unveils LiveDocs, the Next Wave of Insurance Communications

Last updated: June 6, 2023 | 3 min read

TORONTO, June 23, 2020 – GhostDraft, an industry leader in customer communications management (CCM), today announced the launch of LiveDocs. LiveDocs is a modern, highly interactive, and secure document format using web-based technology. It offers a new way for insurance carriers to transform complex and static communications into useful, easy to understand, and engaging experiences.


“As the world is changing in profound ways, so is customer expectations,” said Larsen Lockwood-Hall, CEO of GhostDraft. “The way we live, work, buy, consume, as well as interact has changed for good. Customers are demanding personalized, two-way, data-driven, responsive, and interactive communications. As a result, we are bringing you GhostDraft LiveDocs, empowering you to seamlessly collaborate with your team to create, manage, deliver, and track rich HTML5-based communications.”


Responsive Insurance Communications

Features of LiveDocs include:

  • Interactive forms
  • Interactive graphs and charts
  • AI-driven voice query
  • Live calculators
  • Personalized video
  • Chatbot integration
  • Omnichannel delivery
  • Encrypted, unchangeable format
  • Advanced authentication
  • Integration to payment gateway
  • Search, sort and filter
  • Export to excel, save to PDF, or print


By creating one template that adapts to any device upon delivery, GhostDraft LiveDocs additionally provides insurers an intuitive way to develop clear, compelling communications. Because of this, you will take advantage of:

  • Deliver an enriched customer experience
  • Reduce print, postage, call center, and support costs
  • Reduce average days-to-pay
  • Create a competitive advantage
  • Strengthen, expand and acquire customer relationships


LiveDocs is also useful for:

  • Quotes
  • Customer onboarding
  • Billing statements and invoices
  • Marketing communications
  • Policy documents and renewals
  • First notice of loss
  • Claims communication
  • General correspondence
  • Life insurance annual statement
  • Agent onboarding and commission statements
  • Shareholder investment statements

LiveDocs is available now and also includes a flexible pay-as-you-go pricing model. For more information on LiveDocs, visit GhostDraft LiveDocs or view a sample insurance billing LiveDoc.


About GhostDraft

Meet your customers’ changing needs with the leading digital engagement technology for top insurers. Our advanced customer communication as well as document automation solutions integrate into your business. As a result, you will create better experiences, greater efficiency, and more agility across any platform. For more information, email or you can also call 855-776-2016.


GhostDraft Media Contact

Tori Combs

Marketing Manager

+1 (416) 363-5360

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