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Create and deliver personalized, compliant, affordable customer communications in the Cloud.

Why choose between cost, control and the customer experience? GhostDraft’s cloud-based customer communications management (CCM) solution produces relevant and compliant customer documents through an affordable monthly subscription.

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Empower users with a simpler way to create a personalized customer experience that's business-centric, IT-endorsed.

Customer communications should begin with those who know your customers best. With GhostDraft, the business user controls the document while IT manages your database and production services.

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Design powerful customized communications that are clear, relevant and actionable.

From the creation of content that customers will read, understand and appreciate to the on-demand retrieval of archived documents, GhostDraft supports of all your customer communications management needs.

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Deliver communications with the right message, at the right time, through your customer’s preferred channel.

Communicate with your customers through multi-channel document delivery – via print, mail, and digital – all from a single source for consistent messaging, a more efficient process, and a more satisfying customer experience.

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Your Single Solution for Efficient and Effective Customer Communications

Learn about what makes GhostDraft the best choice.

Design
Implement
Personalize
Deliver
Retrieve

Did you know?

Inconsistent branding and messaging destroys the most important aspect of a brand — delivering a promise of value that customers can trust.

Source: BrandPeriscope

Challenge

Even the most personalized customer communication will fail if the messaging is off-brand, the writing is crammed with jargon, and there is no rigorous process to control content.

Solution

document design

GhostDraft helps you create clear, consistently branded documents that your customers will read, understand and appreciate, for shorter transaction cycles and more satisfied and loyal customers.

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Did you know?

If you think about the
iconic customer-centric
organizations, the greatest contributor to their customer-
centric status is their consistency and standardization.

Source: TOUCHPOiNT Guru

Challenge

The best-designed, best-written documents will fail if your staff has free rein to change content, style and branding, and if you are dependent on IT to create and maintain your document templates.

Solution

document implementation

GhostDraft empowers your business users to create rules-driven documents without IT involvement, enabling personalization while maintaining compliant messaging and branding to deliver a consistent customer experience.

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Did you know?

A staggering 84% of consumers said that they would step away from a brand that repeatedly targeted them with either incorrect or irrelevant information.

Source: Experian

Challenge

Creating personalized customer communications can be anything from a free-for-all to a process constrained by rigid or complex systems that make it just too hard to deliver a customized experience.

Solution

document design

GhostDraft solutions create personalized documents automatically, in the cloud, through a rules-driven process that combines customer-specific data with standardized content and layouts for clear, relevant communications.

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Did you know?

Customers today expect an imaginative, high-quality experience in a multichannel environment. Failure to adapt
to this new reality will mean
lost business.

Source: Accenture

Challenge

Personalized communications can’t stop with the document. Today’s customers want to choose the document delivery channel, too, whether digital or traditional.

Solution

document delivery

GhostDraft solutions enable you to deliver your documents through print and mail, email, text message or web presentment, all from a single source, and with continuous production monitoring and audit.

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Did you know?

The time spent searching for information averages 8.8 hours per week, at a cost of $14,209 per knowledge worker per year.

Source: IDC

Challenge

Customer documents need to be both secure and readily available for on-demand e-presentment, customer service issues, and compliance audits.

Solution

document retrieval

GhostDraft solutions enable you to store all customer communications securely and retrieve a document on-demand through a fully-indexed and searchable archive.

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