ALPS Insurance Selects GhostDraft to Modernize Communications Management

Last updated: March 14, 2024 | 4 min read

WILMINGTON, DE – March 14th, 2024

ALPS Legal Malpractice Insurance, the largest direct writer of lawyers’ professional liability insurance, and GhostDraft, a leading insurance communications management (CCM) solution provider, announced today that ALPS Insurance has selected GhostDraft 360 to streamline the creation, management, and delivery of policyholder forms and documents. By implementing GhostDraft, ALPS can empower business users to manage omnichannel communications at scale to drive operational efficiency and build modern forms.

“In the search to replace our legacy, on-premise CCM platform, GhostDraft stood out as an industry leader for a modern SaaS content creation solution,” said Michael M. McCullough, Director of Information Technology at ALPS Insurance. “With GhostDraft’s insurance-focused offering, ALPS is positioned to quickly scale and adapt as necessary.”

“ALPS Insurance has established a reputation for delivering trusted services to attorneys and legal professionals through direct insurance coverage,” said Angie Winn, Head of GhostDraft North America. “We are pleased that ALPS has entrusted GhostDraft in this partnership to automate communications management and are thrilled to help them modernize and optimize document automation processes. We look forward to where this partnership can go in the future.”

GhostDraft is designed for insurance and offers carriers flexible tools that automate communications management processes to get insurers to market faster with engaging experiences. GhostDraft makes it easy for business users to author and manage omnichannel forms and documents – reducing dependence on IT. As a cloud-native solution, insurers can expect to go live with GhostDraft in 90 days or less.

About ALPS Insurance

ALPS is the nation’s largest direct writer of lawyers’ malpractice insurance and is endorsed by more state bars than any other insurance company. Since 1988, ALPS has been the preeminent provider of legal malpractice insurance, with an emphasis on protection, stability, and commitment to the legal community.

About GhostDraft

GhostDraft empowers insurers to transform communications into engaging experiences fast. For over three decades, carriers have used GhostDraft’s intuitive end-to-end customer communications and digital experience platform designed for insurance. As a result, 90+ insurers leverage GhostDraft to streamline the lifecycle of personalized omnichannel communications at scale. The GhostDraft suite integrates into your business to create better experiences, greater efficiency, reduced compliance risk, and more agility. Discover what you can do with GhostDraft:

Media Contact

Thom Batts, Marketing Specialist


CCM CCM Technology Customer Communications P&C Insurance

Need more info on our Solutions?

Find out how we can help you create better experiences, greater efficiency and more agility to ensure your business is always in touch.