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407 ETR implements GhostDraft’s CCM software

Last updated: March 22, 2020 | 3 min read

407 ETR is now utilizing GhostDraft’s customer communications management (CCM) software to generate customer correspondence, efficiently responding to email inquiries and better reaching their “one contact resolution goal.”

 

TORONTO, Nov. 12 2014 – GhostDraft, a provider of cloud-based document automation and customer communications management, announced today that 407 ETR, the all-electronic, barrier-free toll highway that serves millions of commuters, has implemented GhostDraft software to streamline the creation and delivery of customer correspondence.

 

407 ETR selected GhostDraft’s software to enable several departments to create, control, and manage their customer communications. The GhostDraft software allows 407 ETR to quickly and effectively respond to their customers in a consistent format.

 

“Delivering a fast, safe and reliable trip and excellent service both on and off the road continues to ensure high levels of customer satisfaction,” said Denise Peltier, Ombudsman of 407 ETR. “Responding to inquiries quickly and precisely to bring resolution is critical to our business and an important part of the high-value service we offer customers.”

 

“GhostDraft’s software will be a strategic contribution to 407 ETR’s one contact resolution goal,” said Peltier. “One contact resolution contributes to a positive customer experience and ensures efficiency by resolving customer inquiries without the need for follow up calls or emails to be placed.

 

“407 ETR understood that customer communications management is important to drive greater business agility,” said Kurt Jackson, Executive Vice President of Sales of GhostDraft. “GhostDraft is committed to putting companies in control of their customer correspondence and boosting their ability to increase customer satisfaction through clear, consistent, and actionable communications. We’re pleased to count 407 ETR among our growing circle of clients who have selected GhostDraft for customer correspondence.”

 

 

About GhostDraft

Meet your customers’ changing needs with the leading digital engagement technology for top insurers. Our advanced customer communication and document automation solutions integrate into your business to create better experiences, greater efficiency and more agility across any platform. For more information, visit www.ghostdraft.com, email info@ghostdraft.com, or call 855-776-2016.

 

About 407 ETR

407 International Inc. is owned by Cintra Infraestructuras S.A., a wholly-owned subsidiary of Ferrovial S. A. (43.23%), by indirectly owned subsidiaries of Canada Pension Plan Investment Board (total 40%), and by SNC-Lavalin (16.77%).

CCM Technology Correspondence Customer Communications Customer Experience Digital Experience Insurance Solutions P&C Insurance

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