GhostDraft Activate helps insurers automate the creation, management, testing, and delivery of customer communications from one intuitive platform. Empower business users, reduce IT effort, and deliver compliant, personalized communications across every channel.
Traditional CCM platforms often require heavy IT involvement, complex implementations, and multiple disconnected tools to manage customer communications.
GhostDraft Activate brings document authoring, data mapping, testing, workflows, deployment, and omnichannel delivery together in one insurance-focused platform. Business users can create and maintain communications with confidence while IT maintains control through centralized governance, integrations, and reusable data models.
Create and maintain templates, business rules, and interactive communications with an intuitive, low code experience that reduces reliance on IT.
Seamlessly connect to Guidewire, Sapiens, and other leading core systems through one time data mapping and modern APIs for faster implementation and easier maintenance.
Maintain compliance with centralized workflows, approvals, version control, testing, and deployment tools that keep every communication accurate and auditable.
Generate batch, on demand, and interactive communications with real time previews and omnichannel delivery across print, email, portals, and more.
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GhostDraft Activate brings together powerful tools for document authoring, data integration, collaboration, testing, deployment, and delivery—all designed specifically for insurers. Each module works seamlessly together, giving business and IT teams everything they need to manage customer communications from one platform.
Track projects, tasks, notifications, and team activity from one centralized workspace that keeps business and IT aligned.
Store, organize, and quickly locate forms, templates, reusable content, and supporting documents with powerful search and role-based access.
Design batch, on-demand, and interactive communications with an intuitive authoring experience built for business users.
Map core system data one time to the GhostDraft Document Domain Model so templates remain reusable, even as systems evolve.
Configure workflows, effective dates, environments, and deployments while maintaining governance across every communication.
Bring reviewers together in one place to compare versions, leave comments, assign tasks, and approve communications before release.
Automate regression and batch testing to validate templates, business rules, mappings, and document output before customers ever see them.
Publish, promote, and track communication releases across environments with complete version history and deployment visibility.
Generate personalized communications across print, email, portals, SMS, and more from the same trusted platform.
From regional carriers to some of the nation's largest insurers, GhostDraft helps organizations modernize customer communications, reduce complexity, and accelerate speed to market.
GhostDraft Bureau Content gives your team immediate access to continuously maintained ISO, AAIS, and workers compensation forms so you can spend less time maintaining content and more time delivering new insurance products.
The GhostDraft tool is very easy to use. We converted from another vendor due to the ease of use and reduced cost.”
By partnering with GhostDraft, we are equipping our business users with the tools they need to manage forms and documents effectively, ultimately enhancing our service delivery."
Design and development of customer communication letters decreased from 90+ days to 2 days. We can now rapidly deploy new complex letters and edits to existing letters without any development."
We selected GhostDraft as our CCM partner because its easy-to-use platform and advanced capabilities align perfectly with our goal of efficiently delivering omnichannel communications that meet the unique needs of our customers.”
GhostDraft Activate is a customer communications management (CCM) platform designed specifically for insurers. It enables insurance organizations to create, manage, test, deploy, and deliver personalized policy documents, billing communications, claims correspondence, regulatory notices, and other customer communications from one centralized platform.
GhostDraft integrates with Guidewire and other leading policy administration, billing, and claims systems using modern APIs and pre-built integrations for one-time data mapping. This approach simplifies implementation while allowing templates to remain reusable during a core system switch.
Yes. GhostDraft Activate empowers business users to create, update, and maintain document templates, business rules, and interactive communications through an intuitive low code authoring environment. IT remains responsible for integrations, data mapping, and testing while business users control communication content.
GhostDraft supports batch, on-demand, and interactive document generation for quotes, binders, policies, endorsements, billing statements, claims correspondence, regulatory notices, customer letters, renewals, cancellations, and more.
GhostDraft Activate enables business users to create interactive communications using guided data capture, open typing, Microsoft Word editing, reusable content, and real-time previews. This makes it easy to produce compliant, personalized correspondence without sacrificing flexibility.
Unlike general purpose CCM software, GhostDraft is built specifically for insurance. It combines business user friendly document authoring, one-time data mapping, configurable workflows, automated testing, deployment management, and deep insurance expertise in one platform. The result is faster implementations, lower IT dependency, and greater agility across the insurance communications lifecycle.
Discover how GhostDraft can help you create better experiences, greater efficiency and more agility across any platform.
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