Rapid implementation and expert services

Leverage GhostDraft’s flexible integration and implementation services to boost your speed to market and enhance your team’s expertise.

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Flexible Services to Fit Your Needs

GhostDraft’s dedicated teams provides years of experience and a deep understanding of the market and our clients’ businesses to offer a range of services and ensure success with GhostDraft.

Self-Service

Empower your team to take full control with tools, training, and support to manage communications independently.

Project Service

Partner with GhostDraft experts for guided implementations and specialized projects tailored to your business goals.

Managed Service

Our experts manage all your customer communication needs, ensuring rapid implementation and reliable ongoing management.

Rapid Implementation Process

GhostDraft experts leverage a proven 4-step process to ensure rapid implementation that allows customers to begin building better communications in under 90 days.

Design

Our professionals work with you to customize your document requirements, discuss deadlines, and develop a detailed project plan. During the phase, we deliver a design specification developed to ensure your CCM success.

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Build

During the build phase, our team develops a unique cloud-based solution for your business by connecting data feeds, crafting customized workflows, and creating customer-facing documents and templates.

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Test

We test performance by implementing CCM scenarios and workflows to guarantee satisfaction. Our agile testing method allows for flexibility and ensures all design requirements are met.

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Deploy

As a final step, we test all system applications to run higher volumes of data and push the application in production. With full access to the GhostDraft CCM suite, you have all the tools you need to leave a lasting positive impression on your customers.

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Built for Ease. Backed by Support.

GhostDraft is designed for ultimate ease of use and superior support throughout your entire experience. Our intuitive software helps you quickly create custom forms and documents with 24/7 expert support available when you need it.

Education

Training programs designed to empower your team and accelerate success with GhostDraft.

Group and 1:1 training
Self-paced e-learning courses
Certification programs
Interactive projects to use in your production environment
Live webinars and user community

24/7 Support

Around-the-clock expert support to keep your operations running smoothly.

24/7 technical support
Dedicated account and support teams
Support available via email, phone, and ticketing portal
Access to a searchable knowledge base and Help Center
Detailed documentation and release notes for new features

Pre-Integrations

Seamless integration with core systems and third-party tools to streamline your operations.

Pre-built integrations with leading core systems
Custom _API connectivity
Implementation support and configuration
Ongoing integration maintenance
Data mapping and testing assistance

Trusted Expertise. Proven Results.

Our professional services team delivers measurable outcomes that accelerate implementation, reduce risk, and drive success.

100

implementation success rate

days

average time to go live

customer satisfaction with onboarding and support

years

average insurance experience across our services team

Frequently Asked Questions

What types of professional services does GhostDraft offer?

We offer three flexible service tiers: self-service, project-based services, and fully managed services, all designed to fit your internal resources and business goals.

How do I know which service package is right for my organization?

Our team will work with you to assess your needs, team capacity, and timeline to recommend the best-fit service model.

What’s included in GhostDraft’s managed service offering?

Our managed service includes full support from GhostDraft experts who handle implementation, updates, testing, and form management—so you can focus on your core business.

Can I switch between service models as my needs change?

Yes. GhostDraft offers flexibility to scale your service level up or down as your team and priorities evolve.

Do your professional services include training and support?

Yes. All service tiers include onboarding, group and 1:1 training, plus 24/7 support and access to our knowledge base.

Need More Info on Our Solutions?

Discover how GhostDraft can help you create better experiences, greater efficiency and more agility across any platform.

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