SPLICE Software and GhostDraft partner to help organi​zations deliver enhanced customer experiences

TORONTO and CHICAGO, Sept. 23, 2019–SPLICE Software and GhostDraft announced today at InsureTech Connect a strategic partnership, combining GhostDraft’s leading customer communications and document automation solutions with SPLICE’s big and small data and voice technologies to drive customer engagement.

“Customer expectations are at an all-time high and still rising. Delivering an exceptional customer experience is key to a company’s success, and highly personalized customer communications play a critical role,” said SPLICE CEO Tara Kelly. “The integration between SPLICE and GhostDraft makes it easier than ever for organizations to deliver automated communications and conversations that engage customers.”

GhostDraft’s cloud-based CCM and document automation solutions empower business users to easily build and manage customer communications, from simple letters to highly complex policy forms, to efficiently create customized and compliant communications across their customers’ preferred channels. With this partnership, SPLICE will be providing GhostDraft customers with API-enabled Data-Driven Dialogs, giving GhostDraft clients the ability to send automated, personalized phone call messages.

“Adding SPLICE’s innovative Dialog Suite to the GhostDraft offering will advance our client’s ability to build customized and unique customer experiences,” said GhostDraft CEO Larsen Lockwood-Hall. “Paired with GhostDraft, these new capabilities will help insurers build stronger customer connections and drive business results.”

While the initial SPLICE and GhostDraft offering is focused on helping insurers build a better claims experience by improving first notice of loss communications, these capabilities can be used to customize communications across the entire policyholder journey.

For more information, visit the SPLICE Software and GhostDraft websites.

About GhostDraft

Meet your customers’ changing needs with the leading digital engagement technology for top insurers. Our advanced customer communication and document automation solutions integrate into your business to create better experiences, greater efficiency and more agility across any platform. For more information, visit www.ghostdraft.com, email info@ghostdraft.com, or call 855-776-2016.

About Splice

SPLICE Software blends art & science to create stronger connections and improve the customer experience for financial services, insurance and healthcare providers, and retailers. Our Data-Driven Dialogs® enable you to send automated messages triggered by your systems and/or CRM to customers via their channels of choice, including phone, SMS/MMS messaging, and email. Our Customer-Driven Dialogs™ enable you to respond to requests for information initiated by your clients in real time, through text message, web chat, social apps like Facebook Messenger & WhatsApp, and/or home assistant devices like Amazon Echo & Google Home. SPLICE allows you to capture & manage customers’ permissions and preferences–enabling you to personalize, test and measure like never before. For more information on SPLICE, visit our website, connect via LinkedIn or follow us on Twitter at @SPLICESoftware.

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