Improve the customer experience while streamlining your business with GhostDraft's end-to-end customer communications management solutions.
Pitfalls of technology-centric customer communications management: Using CCM software to automate your customer communications can bring dramatic improvements in efficiency, consistency and personalization, but your documents will fail if messaging is off-brand, the writing is unprofessional and there is no rigorous process controlling document creation and delivery.
A holistic view of customer communications: Wouldn’t your customer communications management be better if you could optimize your document content and process? That’s where GhostDraft comes in. Our CCM software and services cover the entire document lifecycle, from information design to automated search and retrieval of stored documents, integrating our leading-edge technologies and services with your core business systems and processes – giving you the tools to create and deliver communications that improve the customer experience.
GhostDraft's CCM software enable you to:
- Design customer communications that are clear, relevant and actionable, well-written and well-organized, driving higher customer satisfaction, increased customer loyalty, and fewer inquiries to your call center.
- Implement, by applying business-friendly authoring technology to create standardized templates that “lock down” your document design and messaging and enable the automated creation of personalized documents through rules-based assembly of content.
- Personalize, through a cloud-based service that integrates customer-specific data, entered on the fly or extracted from your database, with your pre-approved templates and content to improve the customer experience while remaining compliant with regulatory requirements and brand standards.
- Produce customer communications in batch, interactive or on-demand modes, and deliver through print and mail or digital channels with the highest levels of security and reliability, for consistent, on-time communications at a significantly lower cost.
- Retrieve stored copies of documents through a fully-indexed and searchable archive, and present the results on-demand for convenient self-service delivery of documents anywhere, anytime and from any browser-enabled device.
GhostDraft solutions cover every aspect of customer communications management, through a system aligned with your business processes, to drive shorter transaction cycles, a more satisfying and personalized customer experience, and dramatically lower costs.